Frequently Asked Questions
Expert answers to your most common plumbing and hardware inquiries.
What is your standard shipping timeframe for large fixtures?
Most in-stock items, including large fixtures like tubs and vanities, ship within 2-5 business days. Transit time varies by location, but you will receive a tracking number as soon as your order leaves our warehouse.
Do you offer technical support for DIY installations?
While we provide detailed manufacturer specification sheets and installation guides for all products, we strongly recommend consulting with a licensed plumber to ensure compliance with local building codes.
What is your return policy for installed items?
To ensure product integrity, we only accept returns on items in their original, uninstalled condition and packaging within 30 days of purchase. Once an item has been installed, it is no longer eligible for return.
Are the products sold on your site covered by a warranty?
Yes, all products sold by General Plumbing Supply are backed by full manufacturer warranties. We only partner with reputable brands to ensure you receive high-quality, durable hardware.
Can I modify my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within 1 hour of placement. Once an order has reached the shipping stage, it cannot be modified.
Do you offer bulk discounts for professional contractors?
We offer a dedicated Pro Program for licensed contractors and builders that includes volume pricing, dedicated account management, and priority shipping. Contact our sales team to open a professional account.